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Thread: Error Msg: com.zimbra.cs.mailbox.MailServiceException: cannot modify immutable object

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  1. #1
    Join Date
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    Default Error Msg: com.zimbra.cs.mailbox.MailServiceException: cannot modify immutable object

    About once per day I receive an email with the subject = Server Failure Notice that contains a source object and a error_report.xml file that looks like:

    com.zimbra.cs.mailbox.MailServiceException: cannot modify immutable object: 46581 ExceptionId:btpool0-52504://mail.teladoc.com/service/soap/SaveDraftRequest:1308756864583:a16b14e5b06d0655 Code:mail.IMMUTABLE_OBJECT ArgitemId, IID, "46581") at com.zimbra.cs.mailbox.MailServiceException.IMMUTAB LE_OBJECT(MailServiceException.java:379) at ...

    Full file below.

    Any ideas what this message means?

    Thanks,
    Jeff

    ************************************************
    f7592a5a-1ba0-47f4-b624-0c1c0085411c
    0_f9e36d1bbc8660a542bde262d26de6e4a7c631a4_69643d3 3363a66373539326135612d316261302d343766342d6236323 42d3063316330303835343131633b6578703d31333a3133303 83932393633343232303b747970653d363a7a696d6272613b




















    soap:Sender


    cannot modify immutable object: 46581



    mail.IMMUTABLE_OBJECT
    com.zimbra.cs.mailbox.MailServiceException: cannot modify immutable object: 46581 ExceptionId:btpool0-52504://mail.companyx.com/service/soap/SaveDraftRequest:1308756864583:a16b14e5b06d0655 Code:mail.IMMUTABLE_OBJECT ArgitemId, IID, "46581") at com.zimbra.cs.mailbox.MailServiceException.IMMUTAB LE_OBJECT(MailServiceException.java:379) at com.zimbra.cs.mailbox.Mailbox.saveDraft(Mailbox.ja va:4825) at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDr aft.java:116) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    46581

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    You should update your forum profile with the output of the following command (do not post the output in this thread):

    Code:
    zmcontrol -v
    You should also post the exact version of the ZCO that you're using.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Default

    Done - added output to my profile...

    We are using ZCO version 6.0.11_GA

  4. #4
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    Default

    I am getting these too. My ZCO is version 7.1.1.6324. I am attaching an error report. As a quick fix I will try editing the registry key
    HKEY_LOCAL_MACHINE\SOFTWARE\Zimbra\turnOffInboxFai lures but it would be nice to know what object id=6759, why is it immutable, and why does SaveDraft fail so spectacularly.
    Attached Files Attached Files

  5. #5
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    Default Also seeing this happening

    We are getting complaints about this from customers - one in particular is seeing this for 3 or 4 users who are all getting lots of failures a day. Latest complaint was with ZCO 7.1.0.6315 against ZCS 7.1.0. We used to see this against 6x as well, but never thought it was serious.

  6. #6
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    Default same behaviour

    As we updated from 7.0 to current 7.1 witch latest patch some outllook clients got the same...



    <SyncError><Request><soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent name="ZimbraConnectorForOutlook" version="7.1.1.6324"/><nonotify/><noqualify/><account by="id">63641b8f-6140-4061-89dc-dfda6b24eb51</account><authToken>0_f0fd2fc406c626bdd025c5dd880bf b298cf75365_69643d33363a36333634316238662d36313430 2d343036312d383964632d6466646136623234656235313b65 78703d31333a313331303230363432393335363b747970653d 363a7a696d6272613b</authToken><nosession/></context></soap:Header><soap:Body><SaveDraftRequest xmlns="urn:zimbraMail"><m aid="20a78a5b-72c6-4184-866c-fa8a35449a3d:6711474b-6b43-4ea6-9fda-2ccdffb38f36" id="132241"/></SaveDraftRequest></soap:Body></soap:Envelope></Request><Response><soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><change token="369525"/></context></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>cannot modify immutable object: 132241</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>mail.IMMUTABLE_OBJECT</Code><Trace>com.zimbra.cs.mailbox.MailServiceExcep tion: cannot modify immutable object: 132241
    ExceptionId:btpool0-635://$DOMAIN/service/soap/SaveDraftRequest:1310033655076:db2846fe9fbc85ec
    Code:mail.IMMUTABLE_OBJECT ArgitemId, IID, "132241")
    at com.zimbra.cs.mailbox.MailServiceException.IMMUTAB LE_OBJECT(MailServiceException.java:383)
    at com.zimbra.cs.mailbox.Mailbox.saveDraftInternal(Ma ilbox.java:5129)
    at com.zimbra.cs.mailbox.Mailbox.saveDraft(Mailbox.ja va:5080)
    at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDr aft.java:126)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    </Trace><a t="IID" n="itemId">132241</a></Error></soapetail></soap:Fault></soap:Body></soap:Envelope></Response></SyncError>

  7. #7
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    Default

    Any virus checking going on? Sometimes this can happen when a virus checker tries to update a message. They try to add "scanned" flags, etc.

  8. #8
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