Results 1 to 4 of 4

Thread: Outlook Connector Not Syning Back to Zimbra Server

  1. #1
    Join Date
    Aug 2011
    Posts
    2
    Rep Power
    4

    Default Outlook Connector Not Syning Back to Zimbra Server

    Good day, I am using the Outlook connector with our corporation using Zimbra as their e-mail solution. The Outlook connector has been working fine for me since April. Something has happened in the last month or so that has cause the connector not to sync back to the Zimbra server. I receive e-mails fine (except for the 15 - 30 minute delays). The problem is that once I make a change in Outlook, it does not send the data back to the Zimbra server. My Outlook inbox currently has 10 items. My Zimbra inbox is sitting at 5500+ e-mails. How can I correct this to get the sync back to the Zimbra server. My companies IT department wants me to remove Outlook and the connector and reinstall it. My fear is that I will lose all of the work I have done with these 5500 e-mails. Assistance and guidance are appreciated.

  2. #2
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    If you can go into the Zimbra web client and see your 5500 emails, they're on the server, so deleting and reinstalling the connector won't cause any trouble.

    Before deleting and reinstalling ZCO though, you could try creating a brand new Outlook (Zimbra) profile. When you fire up that profile, it will do an initial sync (one way) from Zimbra to Outlook, so it shouldn't be deleting anything.

    Of course you may want to back things up as a matter of course.

    A couple of questions:

    1) Can you remember anything that happened (new version, new addin, etc.) that happened in the last month to cause your change in behavior?

    2) What version of ZCO and the Zimbra server are you using?

    If you still have the problem, enable ZCO logging (HTTP on and verbose off), make a change in Outlook, sync to the server, exit Outlook, and capture the log.

  3. #3
    Join Date
    Aug 2011
    Posts
    2
    Rep Power
    4

    Default

    Thank you fsiegel. Actually my Outlook box is up to date an accurate. The issue is that Zimbra does not reflect any of the changes that I have done with my mail. I actually need a sync to occur from Outlook back to Zimbra. My company's IT department is wanting me to export my Outlook profile. Remove Outlook and the connector and then reinstall. They then want me to import my Outlook profile. My fear is that I will lose all the changes I have done and will then have to go through 5500+ emails to correct everything.

  4. #4
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    I understand, but before trying that, I think you should just create a brand new Outlook profile (just like your last one), and initial sync to it. Then do some email changes on Outlook, and see if the problem goes away. It could be that the old profile is corrupt in some way, and a new profile will solve your problem.

    They want you to export the current profile to a .pst and import the .pst where? Sounds a little dangerous. I think it's better to try with a new profile first. If that doesn't work, we should try to find out what the problem is.

    It would also help to know what version you are running.

Similar Threads

  1. /tmp filling
    By Nutz in forum Administrators
    Replies: 8
    Last Post: 02-22-2008, 01:00 AM
  2. need advice on configuring zimbra to work with fax server
    By pheonix1t in forum Administrators
    Replies: 0
    Last Post: 07-11-2007, 07:46 PM
  3. Can't start Zimbra!
    By zibra in forum Administrators
    Replies: 5
    Last Post: 03-22-2007, 11:34 AM
  4. 4.5 Upgrade failure
    By brained in forum Installation
    Replies: 9
    Last Post: 03-03-2007, 02:30 PM
  5. huge log size
    By rmvg in forum Administrators
    Replies: 5
    Last Post: 01-02-2007, 09:39 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •