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Thread: ZCO + roaming users + shared mailboxes

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    Join Date
    Sep 2011
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    Default ZCO + roaming users + shared mailboxes

    The ZCO crashes when dealing with roaming users who access shared mailboxes.

    User logs into machine A:
    - user starts Outlook, and Outlook.zdb is created and updated
    - user subscribes to a shared mailbox, and Outlook1.zdb is created and updated

    User then logs into machine B:
    - user starts Outlook, ZCO cannot find Outlook.zdb, so creates it and syncs user's mail
    - ZCO cannot find Outlook1.zdb, but instead of creating it, crashes

    To repeat:
    Set up a user in Outlook using the ZCO as normal.
    Have them subscribe to a shared mailbox.
    Exit Outlook, go into %APPDATA%\Local\Microsoft\Outlook, and delete the Outlook1.zdb
    Start Outlook again, it will crash.

    Tested with the latest ZCO (7.1.2), on Windows XP and Windows 7 64-bit, with Office 2003 and Office 2010.

    Debug logs available on request.
    Last edited by west; 09-13-2011 at 07:46 AM.

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