Results 1 to 7 of 7

Thread: Meeting Requests on Behalf of other's via Outlook.

  1. #1
    Join Date
    Mar 2011
    Posts
    12
    Rep Power
    4

    Default Meeting Requests on Behalf of other's via Outlook.

    Hi Guys/Gals.

    When managing a Calendar on behalf of someone else, sending a meeting request to a external Exchange account eg. Secretary sends meeting request on behalf of Boss via Outlook to External Exchange user, the External Exchange user accepts the meeting, but in Zimbra ( Webmail as well as Outlook, the meeting shows as Needs Action from External Invitee[ Webmail ] and in Outlook [ No responses have been received for this meeting ].

    Yet the accepted invite response is in the Secretary mailbox.

    In Outlook, the invite confirmation shows as : Accepted : "Whatever the Subject of meeting was", and there's a sub heading stating This meeting is not in the Calendar, it may have been moved or deleted.

    Doing the same steps as above purely from webmail works correctly.

    Outlook version is 2007 using 7.1.2.6331 Connector.
    Boss' Calendar is shared and Secretary has Admin rights.


    Any ideas where the problem could be?

  2. #2
    Join Date
    Mar 2011
    Posts
    12
    Rep Power
    4

    Default

    attached is the zcolog's for the duration of reproducing the problem, from creating the meeting request > Waiting for the accept.
    Attached Files Attached Files

  3. #3
    Join Date
    Jun 2008
    Location
    Berkeley, CA
    Posts
    1,474
    Rep Power
    9

    Default

    How exactly is the secretary sending the request on behalf of the boss? I assume the secretary creates the meeting directly on the boss's calendar, yes?

    Also, does this only happen for external attendees, or for internal ones as well?

    I don't have time at the moment to try to reproduce but there are several outstanding issues with delegated email/calendars, particularly when Outlook is involved.

    You might want to search bugzilla for "behalf" and "delegate". If nothing there matches what you're seeing, you could open a new bug. If you have access to support, you could also open a new case.

    A workaround would be to have the secretary create the meeting on his/her own calendar and invite the boss as well as the external attendee.

  4. #4
    Join Date
    Mar 2011
    Posts
    12
    Rep Power
    4

    Default

    Well, the secretary has both calendar's open.

    Then clicking in the boss' calendar, create a new meeting request, send it off to a external exchange invitee.

    Exchange user replies and results as per my initial post.

    Zimbra to Zimbra does not exhibit this behavior.

    Attached are three screen shots showing how the Exchange response shows up, as well as how the initial meeting request is created.
    Attached Images Attached Images

  5. #5
    Join Date
    Jun 2008
    Location
    Berkeley, CA
    Posts
    1,474
    Rep Power
    9

    Default

    I can't find any open bugs that exactly describe your issue.

    Bug 19283 - Acceptance mail should be sent to Grantee. seems vaguely related but it's fixed. However, it could be that the fix itself is what's causing your problem, in a sense.
    Last edited by ewilen; 11-02-2011 at 05:24 PM.

  6. #6
    Join Date
    Mar 2011
    Posts
    12
    Rep Power
    4

    Default

    We logged a case with Zimbra, and they opened up this bug for it :

    https://bugzilla.zimbra.com/show_bug.cgi?id=66651

    Any ideas as to what would be a suitable workaround?

  7. #7
    Join Date
    Jun 2008
    Location
    Berkeley, CA
    Posts
    1,474
    Rep Power
    9

    Default

    Have the secretary create the meeting on his/her own calendar and invite the boss as well as the external attendee. Technically, this is more consistent with RFC 2446/5546 sections 2.1.3 and 3.2.2.5, since the Organizer of a meeting is supposed to receive replies to the meeting request, not a person acting on behalf of the Organizer.

    If the secretary's time shouldn't be blocked out in free/busy, then either the meeting should be created on a secondary calendar which is set in Zimbra Web Client not to count toward free/busy (right-click, get properties on the calendar), or possibly the meeting could be set to "Free" on the secretary's calendar without affecting how it shows on the attendees' calendars. However, I haven't tested the latter option.
    Last edited by ewilen; 11-03-2011 at 11:19 AM.

Similar Threads

  1. Outlook meeting requests failure
    By jmaier in forum Zimbra Connector for Outlook
    Replies: 2
    Last Post: 08-10-2008, 10:56 AM
  2. Outlook and Microsoft Live Meeting
    By Tim G in forum Zimbra Connector for Outlook
    Replies: 0
    Last Post: 09-27-2007, 09:06 AM
  3. Meeting Requests & Resources
    By vshah in forum Zimbra Connector for Outlook
    Replies: 14
    Last Post: 07-25-2007, 03:18 AM
  4. Empty meeting requests
    By snsparrish in forum Administrators
    Replies: 8
    Last Post: 07-23-2007, 07:48 AM
  5. Outlook 2007 and calendar (Meeting Requests)
    By Nutz in forum Zimbra Connector for Outlook
    Replies: 14
    Last Post: 06-22-2007, 12:18 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •