Page 3 of 4 FirstFirst 1234 LastLast
Results 21 to 30 of 38

Thread: Cannot open outlook with LSMSSP.DLL missing

  1. #21
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    I guess that's the name of your profile. The problem is undoubtedly in configuration. How do you configure the profile? Please give me a list of steps you go through (maybe with screenshots). You might also create a profile with a new name -- just a one word name like Zimbra. After I look at your screenshots, if we still can't figure things out, then you should set logging on, and create a new profile. Then look for a log with rundll in the title. Maybe that will tell us something.

    You should also search for that .zdb on your system and see if you can find it.

  2. #22
    Join Date
    May 2011
    Posts
    23
    Rep Power
    4

    Default

    I created a new profile "zimbra", then edit its properties->Data Files..

    See the attached screenshot.

    If I double click the seting, I got "An unknown error occurred, error code 0x80040605"
    Attached Images Attached Images

  3. #23
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    I don't know what Zimbra Private Folders is. Can you give me the exact steps you go through when you create a new profile? Maybe a screenshot or 2 of the screens you get. Something doesn't add up.

  4. #24
    Join Date
    May 2011
    Posts
    23
    Rep Power
    4

    Default

    Again thanks very much for looking into it. I uploaded the installation steps (1-6) and outlook error screenshot, the windows installation path and contents. Please let me know if anything wrong.

    And under control panel "zimbra" profile the private folder always cannot find.
    Attached Files Attached Files

  5. #25
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    Everything looks OK. Do you create the profile with the mail applet or from within Outlook? Just curious.

    Let's try this. Can you search your entire machine for *.zdb, and tell me what the search finds?

    If all else fails, I would suggest uninstalling Outlook, uninstalling ZCO, removing mapisvc.inf from the installation directory (Program Files\Common Files\System\MSMAPI\1033) then installing Outlook, and then installing ZCO. Something is wrong with your installation, but I don't know what it is.

    But first, let's see if there are zdb files.

  6. #26
    Join Date
    May 2011
    Posts
    23
    Rep Power
    4

    Default

    I tried to create the profile from both control panel->mail or outlook, the error is the same.

    I cannot find any *.zdb files

  7. #27
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    Then there must be some problem when you configure. The .zdb file is essentially ZCO's version of the .ost. That's where all the data is. Are you sure that when you enabled ZCO logging, you never saw a log file with rundll in the title?

    There is a ZDB Configuration tab during config. You might try setting a location. But first, it would be interesting to see screenshots of the config tabs. When you sent me the screenshots before, you never actually showed the configuration steps -- in step4.png, you chose the service, and in step5.png, you were done. It might be nice to see the intermediate screens.

  8. #28
    Join Date
    May 2011
    Posts
    23
    Rep Power
    4

    Default

    This is the problem. Because I didn't miss to send you the screenshot, this is what I got during installation. There are never intermediate between choosing zimbra server and configure, just go to finish.

  9. #29
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    11

    Default

    Well -- your installation must be totally messed up. Do you have a file called mapisvc.inf in the Program Files\Common Files\System\MSMAPI\1033 directory? If you do, please post it

  10. #30
    Join Date
    May 2011
    Posts
    23
    Rep Power
    4

    Default

    Yes. Uploaded.

Similar Threads

  1. Replies: 0
    Last Post: 10-04-2010, 06:59 AM
  2. Open Outlook Connector SyncML dev...
    By kbaker in forum Developers
    Replies: 1
    Last Post: 06-12-2007, 09:39 AM
  3. Error message in Server status
    By Max Ma in forum Installation
    Replies: 20
    Last Post: 04-19-2007, 08:55 AM
  4. Traslation SVN tree status
    By meikka in forum I18N/L10N - Translations
    Replies: 7
    Last Post: 02-13-2007, 10:13 AM
  5. The mailbox and mta dies in FC4 GA version
    By meikka in forum Installation
    Replies: 72
    Last Post: 03-16-2006, 04:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •