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Thread: Most of users email will not sync w/ outlook

  1. #1
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    Default Most of users email will not sync w/ outlook

    zco-20120824T120829.473-OUTLOOK.EXE-6076.log.zip

    I've got an issue with a Users email not fully syncing w/ the Zimbra server. It starts to download email in one of her folders and just then continually errors. New mail will come in and she can send mail fine just email on the server will not sync correctly.

    Get ZOC Connecter is version 7.1.3.6347
    Server is 7.1.3 GA_3346

    GAL Sync is one and is working correctly downloading normally I've also set HKEY_CurrentUser\Software\Zimbra DWord ZipList set to value 99 (I may have typoed it here, can't find the page I was just on that I got it from.)

    Attached is the ZOC Log file. Any help would be appreciated. Thank you.
    Last edited by mbiastro; 08-24-2012 at 10:37 AM. Reason: Log wouldn't attatch

  2. #2
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    No responses from anyone?

  3. #3
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    Error seems to start at this point:
    Code:
    24-08-2012 12:09:39.856 [4108]: SyncSAXHandler::startElement() - StartFolder()
    24-08-2012 12:09:39.856 [4108]: Zimbra::Sync::SaxHandlers::InitialSyncSAXHandler::StartFolder - skipping a wiki or documents folder
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::IdMapper::Get: !!!!!!!!!!!!!!!!!!!!!! WRONG OBJECT OPENED (object's ZimbraID(16) is missing, OUT PSTId=1131752) !!!!!!!!!!!!!!!!!!!!!!
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::IdMapper::Get: !!!!!!!!!!!!!!!!!!!!!! OBTAINING THIS OBJECT IS DENIED !!!!!!!!!!!!!!!!
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::WrapSaveChanges. (0000000013d5dc383e97e24882d656986bfd633208451100) ++++++++++++++++++++++++++++++++
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::WrapSaveChanges. (0000000013d5dc383e97e24882d656986bfd633208451100) interface address: af5ede0
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::WrapSaveChanges. (0000000013d5dc383e97e24882d656986bfd633208451100) message class: IPM.Zimbra.Reserved.Folder.Name
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::WrapSaveChanges. (0000000013d5dc383e97e24882d656986bfd633208451100) PR_DISPLAY_NAME: Briefcase
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::WrapSaveChanges. (0000000013d5dc383e97e24882d656986bfd633208451100) cannot dump the rest of the folder info due to lack of store pointer
    24-08-2012 12:09:39.856 [4108]: Zimbra::Mapi::WrapSaveChanges. (0000000013d5dc383e97e24882d656986bfd633208451100) ++++++++++++++++++++++++++++++++
    Anything odd in the Briefcase?

    Otherwise flick it off to zimbra support.

  4. #4
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    I'll take a look at their briefcases thanks for pointing that out. They use the briefcases very little as they only really use outlook as their mail interface.

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