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Thread: Forward/Reply emails not showing up in Sent Items

  1. #1
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    Default Forward/Reply emails not showing up in Sent Items

    Having an issue with a user using the Outlook Connector and the Forwarded/Replied emails don't show up in the sent items. Any ideas?

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Do they actually end up in the sent folder, have you looked using the web ui to see if they're there?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    No, it does not show up in the web interface either. The messages do send though. I verified receiving it on my side, but the user's side doesn't show it in the Sent Items on the web interface or Outlook.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    I haven't heard of this problem, which version/release of Zimbra and connector?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    Version 4.0.3, it may be an Outlook setting. I don't know. I tried looking online and seeing if there was something to check.

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    phoenix is offline Zimbra Consultant & Moderator
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    IIRC, isn't there an option option in the Advanced setting to save the mail with the original or in the sent folder.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    No, it's in Preferences/Email options 'Save copies of mesages in sent folder' - make sure it's checked.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Prior to version 4.5 of the connector, the outlook save-to-sent setting is not used. ZCO uses the zimbra servers save-to-sent setting. Login to the Zimbra Web Client and make sure the save-to-sent setting is enabled.

    In version 4.5 and later (coming soon), outlook save-to-sent setting is used and not the servers.
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

  9. #9
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    I just checked on both the server and the Outlook side. It is set correctly on both sides. FYI, it puts any new messages sent into the Sent Items, it's just the messages that are Forwarded/Replied to that aren't put there.

    Thanks

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    http://wiki.zimbra.com/index.php?tit...ooting_Options

    1. Shutdown outlook
    2. Enable logging as described in the link above
    3. Open outlook, forward a message
    4. Shutdown outlook
    5. Search the log for SendMsgResponse. Is it an error?
    Sam Khavari

    :: :: [ Zimbra ] :: :: [ Bugzilla ] :: :: [ Product Portal ] :: :: [ Wiki ] :: :: [ Downloads ] :: :: [ . ] ::

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