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Thread: Outlook 2013, ZCO 8.0.2 -> "The information service is not installed"

  1. #1
    Join Date
    Mar 2011
    Posts
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    Default Outlook 2013, ZCO 8.0.2 -> "The information service is not installed"

    Originally the process was:
    1. Install Office
    2. Install ZCO
    3. Launch Outlook
    4. Configure
    5. Enjoy

    With Outlook 2013 it used to be:
    1. Install Office
    2. Install ZCO
    3. Launch Outlook
    4. Configure WITHOUT an email account, allowing all profile files to be created
    5. Restart Outlook
    6. File > Account Settings > New
    7. Add via Manual > Other > ZCS
    8. Enjoy

    I tried the second method today but when I click next after select "Zimbra Collaboration Server" I receive the following dialog box "The information service is not installed on your computer" with OK.

    A bit of research leads me to Add/Remove Programs to change the features. However unlike Office 2003, 2007, and 2010 MS has decided that the only two options for the installer are Uninstall and Repair (Quick or Online). I can find no way to modify the feature set of Outlook 2013.

    Is there a newer connector we should try? Any suggestions?

    Thanks;

    D
    - D

  2. #2
    Join Date
    Jan 2012
    Location
    Brisbane, Australia
    Posts
    58
    Rep Power
    3

    Default

    Quote Originally Posted by Daphoid View Post
    Is there a newer connector we should try? Any suggestions?
    8.0.4
    Is in the latest update or should be available standalone in support portal.

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