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Thread: mailbox size - outlook vs mailserver quotum

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  1. #1
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    Default mailbox size - outlook vs mailserver quotum

    Hello,

    I am responsible for configuration and running of the zimbra server for our company.


    We have a quota of 4 GB, several of our users have managed to get that far, since they have been working for us for 10+ years. Others receive and send a lot of attachments and get this far in 1 or 2 years.

    So I tell them to clean up.

    The method: Use Outlook + ZCO. Outlook has good cleaning options, like "move everything larger than 10MB and older than 1 year to a different .pst file".
    I help them, they do as they are told.

    Now I have the following situation:
    Several users have a mailbox of 4GB. They clean up like I tell them. And I can see their Inbox.pst file shrink from 4 GB to 1 or 2 GB. Excellent. However, the mailbox on the Zimbra-server is still 4GB. For one it went down to 3.9GB but it has been stuck there.

    I went in and checked: they did the archiving correctly, their trash-can is empty, they did a sync with the server.

    I check some individual messages, and I can see, indeed, everything is as expected: old messages are gone (in archive.pst, and not on the server), attachments are moved. Both in Outlook and on the mailserver.

    Any suggestions anyone?

    I am tring to find out:
    • Is this a ZCO or Zimbra-server issue? (How can I find out?)
    • Does ZCO do logging?
    • If you remove a load of messages (say, 2+GB) should those changes be immediately be reflected on the mailserver, or should I do something as a database cleanup?
    • Any other suggestions of things I can look at?


    Thanks in advance!

    Raoel

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    Default

    Anyone?



    (this message needs to be at least 10 characters)

  3. #3
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    Default

    Quote Originally Posted by raoel View Post
    Anyone?



    (this message needs to be at least 10 characters)


    *bump*




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  4. #4
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    Hi Raoel


    >> Does ZCO do logging?
    Yes. Start->Run->zcologctl.exe to configure logging

    >>If you remove a load of messages (say, 2+GB) should those changes be immediately be reflected on the mailserver, or should I do something as a database cleanup?
    Is the dumpster enabled? http://www.zimbra.com/docs/ne/8.0.0/...ml&single=true
    If so, please check whether the messages that were moved to the external PST are being held in the dumpster.

    Hope that helps.

    Dave

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    Hello Dave,

    The Dumpster is not enabled.

    Thanks for the tip on ZCO logging, I'll see if that will give me more information.

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