Page 2 of 2 FirstFirst 12
Results 11 to 12 of 12

Thread: Zimbra web client user documentation?

  1. #11
    Join Date
    Oct 2007
    Location
    North East England
    Posts
    167
    Rep Power
    8

    Default

    I've made a start on our Wink videos.

  2. #12
    Join Date
    Jul 2006
    Location
    Milwaukee, Wisconsin
    Posts
    81
    Rep Power
    9

    Default

    Hi,

    I found setting up a trouble ticketing system really helps. I use Request Tracker.

    Then if i get frequent questions, I can post the solutions in our knowledge base. Also if you have an intranet, set up a message board so people that are more savvy can help those who are less so.

    You gotta be very procedural, though and make sure you direct people to the appropriate channels for their support requests. Eventually people will find resources like the help menus and message boards quite helpful. It just takes a little time to convince the end users that they don't have to stare at it all day long to get the info they need. (i.e. SEARCH!)

    I spend more time training people how to find answers on their own because I find it more efficient than trying to anticipate and develop training for every plausable stumbling block.

    Cheerio,

    -n8

Similar Threads

  1. Replies: 21
    Last Post: 02-04-2010, 10:06 AM
  2. Replies: 12
    Last Post: 02-25-2008, 07:28 PM
  3. zmperditionctl start asking for password
    By k7sle in forum Administrators
    Replies: 32
    Last Post: 02-20-2008, 11:13 AM
  4. Replies: 31
    Last Post: 12-15-2007, 09:05 PM
  5. dspam logrotate errors
    By michaeln in forum Users
    Replies: 7
    Last Post: 02-19-2007, 12:45 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •