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Thread: Zimbra mobile sync to email suddently not working.

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  1. #1
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    Default Zimbra mobile sync to email suddently not working.

    Dear all

    I am using testing Zimbra 4.5.7 and the mobile sync of email suddently not working but Contacts and Calendar is working fine. I found that old email can be sync and new email after 23 Oct cannot be sync and the error code is 0x80810005. I have try both soft reset and hard reset to the device, but it get same result, so is there any expertise met this error before and how to trouble shooting this problem? Many thanks for your help

  2. #2
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    Default

    Let's take a look at /opt/zimbra/log/sync.log

  3. #3
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    Default Sympton changed

    I have upgraded the system to 4.5.9, but the problem is not fixed, then I try to hard reset my PDA and then I reconfigure my ActiveSync to isolate the problem is related to server or PDA itself. But I cannot sync even the contacts and calendar now. And the error code is 0X80004005 and I find there is a message in sync.log -"2007-10-27 10:36:43,766 INFO [http-80-Processor97] [] sync - HTTP/1.1 401 Unauthorized". Is it related to this error? It's seems to be related my password is incorrect, right? But I have reinput the password and try many accounts and it got same result. The attached are the log during I perform sync. Many thanks for your help.
    Attached Files Attached Files

  4. #4
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    Default

    [name=alex;mid=5;DeviceId=32792C0F9CC3921EC37F1C39D 6A77064;SyncCmd=GetHierarchy;DeviceType=PocketPC;]
    Looks like you're not using a valid login name. Try:
    alex@domain.com

  5. #5
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    My username login to the webmail client is alex@technergy.com.hk and I follow the instruction in Wiki of mobile device setup, I configure username as alex and the domain technergy.com.hk in the domain field in my PDA. And this is what I used to configure my PDA, is this correct?

  6. #6
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    Default

    The log looks fine. The 401 is standard authentication process. What kind of PDA do you have? Are you sure it has the latest firmware installed? The the log it seems that the PDA doesn't like what the server returned. But the server just returned a list of folders and I can't see anything wrong in there. Thanks!

  7. #7
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    Default

    Any updates on a resolution for this? One of my users suddenly developed this issue today, and sync.log appears to not have any useful information.

  8. #8
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    Hey im experiencing the same problem with a customer. He's runnin a WM PDA with ActiveSync and when it gets to the part where he syncs Mail, the Process fails with "0x80810005".

    Would greatly appreciate quick responses...

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