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Thread: can't change profile treo 650

  1. #1
    Join Date
    Nov 2007
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    Rep Power
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    Default [SOLVED]can't change profile treo 650

    hi,

    My boss is using treo650 and when he try to change hotsycn manager profile from outlook to zimbra, he keep getting the error message: 'outlook is running'.
    When kill the outlook process and run the hotsync manager, the event notification start and we get the same error again. Does anyone encounter this similar error as well?

    OS= win2k(sp4) , OUTLOOk2K3 (sp3), Zimbra (5.0.1),hotsync manager (6.0.1)

    =============The hotsync log=============
    This handheld is associated with a different Outlook profile. To synchronize with that profile, close Outlook and synchronize again. To use this device with the current Outlook profile, open the HotSync custom dialog and change the conduit settings to use this Outlook profile. See the Outlook conduit help for details.
    OLERR:0C-000F (0x0)
    OLERR:0D-0003
    OLERR:0D-0001
    - Not Synchronized
    OK Outlook Tasks with 1 message(s)

    Outlook Notes
    OLERR:0C-000F (0x0)
    OLERR:0D-0003
    OLERR:0D-0001
    - Not Synchronized
    OK Outlook Notes
    OK Media
    Outlook Calendar
    OLERR:0C-000F (0x0)
    OLERR:0D-0003
    OLERR:0D-0001
    - Not Synchronized
    OK Outlook Calendar
    Outlook Contacts
    OLERR:0C-000F (0x0)
    OLERR:0D-0003
    OLERR:0D-0001
    - Not Synchronized




    Thanks
    Last edited by stock99; 02-06-2008 at 12:45 PM. Reason: problem solved

  2. #2
    Join Date
    Nov 2007
    Posts
    26
    Rep Power
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    Default

    After we reset the treo650 to factory default, the problem goes away. Now the device can sync with outlook properly

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