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Thread: [SOLVED] iPhone Email Sent via Zimbra ActiveSync Doesn't Show Sender Name of Zimbra A

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  1. #1
    Join Date
    Feb 2007
    Phoenix, AZ
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    Exclamation [SOLVED] iPhone Email Sent via Zimbra ActiveSync Doesn't Show Sender Name of Zimbra A

    Please vote up bug 30526!


    The Zimbra ActiveSync implementation does not show the sender's name of the Zimbra account when sending email via MobileMail in iPhone 2.0. As tested with an Exchange 2003 stock installation, an Exchange ActiveSync account should show the sender's name as configured in Active Directory/LDAP for the Zimbra account, however this does not happen in a Zimbra ActiveSync account. This bug can make it difficult for recipients to quickly identify the sender of an email.

    In short, if I sent an email from my Zimbra account via ActiveSync, I won't see Jason Hung <>. I'll only see <>. This is contrary to proper ActiveSync implementation. As a customer of the Network Edition, I hope to see this bug fixed. Zimbra has been very good to us customers, and I hope I will never have to use Exchange again.


    1. In iPhone 2.0, add account from the "Mail, Contacts, Calendars" menu in Settings.
    2. Go to "Add Account..." and select "Microsoft Exchange."
    3. Enter email address, username, and password. Hit next once. You will be prompted to enter a server address.
    4. Enable the mail service.
    5. Send a test email to an account of your choice using the ActiveSync account where you will be able to view message headers.
    6. Observe that the Sender's Name is not included with the sent mail.

    1. An iPhone using an ActiveSync account should show the Sender's Name in the From field. Exchange 2003 properly implements this:
      Received: from ([]) by ex01.bigfaceless.local ([]) with Microsoft Exchange Server HTTP-DAV ;
      Sun, 24 Aug 2008 04:02:03 +0000
      Message-ID: <>
      From: "Fartox McGonagall" <>
      Notice the "From: 'Fartox McGonagall' <>" part.
    2. Zimbra does not correctly provide the Sender's Name from the Zimbra LDAP or Active Directory:
      Received: from ( [])
      by (Postfix) with ESMTP id D8480140734;
      Sat, 23 Aug 2008 21:14:59 -0700 (MST)
      Message-Id: <>
      From: <>
      X-Mailer: Zimbra 5.0.9_GA_2533.RHEL5_64
      Notice the "From: <>" part. No NAME is provided in the FROM field.
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    Last edited by Jason Hung; 08-23-2008 at 09:49 PM.

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