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Thread: Bionic: Unable to Remote Wipe

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  1. #1
    Join Date
    Sep 2011
    Posts
    4
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    4

    Default Bionic: Unable to Remote Wipe

    New install:
    zimbra-mta-7.1.3_GA_3346.RHEL6_64-20110928134515.x86_64
    Fully Licensed (but never received my Support Portal Login)

    Device:
    Moto-DRIOD Bionic/5.5.1
    Andriod Version = 2.3.4
    Build 5.5.1_84

    (Have ensure the device id fully updated.)

    Q1) Can not get the device to remote wipe. Any thought on where to start on troubleshooting this one.

    When I send the remote wipe the phone just says "Connection Error" I had similar issues with the bionic and Novell Data Sync Server. Those where resolved by enabling mobile policy, but that doesn't seem to fix it with Zimbra.

    I know Zimbra has their own little client however I would like the devices to work without requiring the users to install anything special.

    I have tried different settings in CoS and none seem to work.

    Q2) is there a CLI reference guide for the Zimbra Mobile I am unable to disable the require encryption from the Web GUI. (No CheckBox to uncheck)

    Q3) Does Zimbra Mobile have a restriction on the downloaded attachment size? Novell Data Sync did and we had to adjust that.

  2. #2
    Join Date
    Sep 2011
    Posts
    4
    Rep Power
    4

    Default

    Updated:

    This will give you all the settings in the mobile policy. The encryption seems to only be addressable from CLI.

    /opt/zimbra/bin/zmprov gc CoS| grep -i mobilepol

    To disable the Encryption requirement.
    zmprov mc CoS zimbraMobilePolicyDeviceEncryptionEnabled FALSE

    Found the sync.log and this is what i get:
    2011-12-14 16:17:14,102 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [name=bbunny@domain.org;mid=6;Cmd=Provision;DeviceI D=Moto99000054321234;Version=12.0;] sync - HTTP/1.1 500 Unexpected server error
    2011-12-14 16:17:24,616 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=bbunny&DeviceId=Moto99000 054321234&DeviceType=MotoDROIDBIONIC551] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=bbunny&DeviceId=Moto99000 054321234&DeviceType=MotoDROIDBIONIC551
    2011-12-14 16:17:24,616 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=bbunny&DeviceId=Moto99000 054321234&DeviceType=MotoDROIDBIONIC551] [] sync - DeviceID=Moto99000054321234; DeviceType=MotoDROIDBIONIC551; UA=Moto-DROID BIONIC/5.5.1; Protocol=12.0; PolicyKey=423670219
    2011-12-14 16:17:24,617 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=bbunny&DeviceId=Moto99000 054321234&DeviceType=MotoDROIDBIONIC551] [name=bbunny@domain.org;mid=6;Cmd=Sync;DeviceID=Mot o99000054321234;Version=12.0;] sync - HTTP/1.1 449 Retry after sending a PROVISION command
    2011-12-14 16:17:25,233 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551
    2011-12-14 16:17:25,233 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [] sync - DeviceID=Moto99000054321234; DeviceType=MotoDROIDBIONIC551; UA=Moto-DROID BIONIC/5.5.1; Protocol=12.0; PolicyKey=null
    2011-12-14 16:17:25,236 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [name=bbunny@domain.org;mid=6;Cmd=Provision;DeviceI D=Moto99000054321234;Version=12.0;] sync - Response size 128 bytes
    2011-12-14 16:17:25,236 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [name=bbunny@domain.org;mid=6;Cmd=Provision;DeviceI D=Moto99000054321234;Version=12.0;] sync - HTTP/1.1 200 OK
    2011-12-14 16:17:25,773 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551
    2011-12-14 16:17:25,774 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [] sync - DeviceID=Moto99000054321234; DeviceType=MotoDROIDBIONIC551; UA=Moto-DROID BIONIC/5.5.1; Protocol=12.0; PolicyKey=null
    2011-12-14 16:17:25,775 WARN [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [name=bbunny@domain.org;mid=6;Cmd=Provision;DeviceI D=Moto99000054321234;Version=12.0;] sync - Unexpected server error
    java.lang.NullPointerException
    at com.zimbra.zimbrasync.commands.Provision.process(P rovision.java:70)
    at com.zimbra.zimbrasync.ZimbraSyncServlet.processCom mand(ZimbraSyncServlet.java:549)
    at com.zimbra.zimbrasync.ZimbraSyncServlet.processPos tRequest(ZimbraSyncServlet.java:456)
    at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(Zim braSyncServlet.java:329)
    at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPos t(ZimbraSync.java:55)
    at com.zimbra.cs.extension.ExtensionDispatcherServlet .service(ExtensionDispatcherServlet.java:99)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:583)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:986)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:414)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    2011-12-14 16:17:25,776 INFO [btpool0-26://pluto.domain.com/Microsoft-Server-ActiveSync?Cmd=Provision&User=bbunny&DeviceId=Moto 99000054321234&DeviceType=MotoDROIDBIONIC551] [name=bbunny@domain.org;mid=6;Cmd=Provision;DeviceI D=Moto99000054321234;Version=12.0;] sync - HTTP/1.1 500 Unexpected server error

    How do I get the Mobile Server to wipe the Bionic?

  3. #3
    Join Date
    Jan 2011
    Posts
    118
    Rep Power
    4

    Default

    We have a bug to track this. Bug 69499 – NPE initiating Remote Wipe of Bionic devices

    It should be a device issue.

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