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Thread: Trying to Connect a Smartphone

  1. #1
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    Default Trying to Connect a Smartphone

    Hi,

    I am trying to connect a Blackjack and have read the documentation but still no luck. In the COS Features I have it enabled. On the phone I have done the FQDN.

    Is there something else in the GUI that needs to be enabled? Also I am running the website on port 8080...is this what I need to reference with my WM5 device? Lastly in Exchange I need to define a mobile number to send OTA synch info to...do I need to do the same in Zimbra?

  2. #2
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    Are you running the Network edition? You need to use the same port that you use for the web UI so 8080 if that's what you moved it to.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
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    Default Trying to connect a smartphone

    Hi,

    I have tried with the :8080 as well and no luck. I am using the Network Edition with the mobile license.

    There is no SSL certificate as yet either. Just strange.

  4. #4
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    Can you post your /opt/zimbra/log/sync.log

    You may wish to edit to log to take out any super secret info.
    Try to grab a section of the log where you're trying to sync.

  5. #5
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    Default Trying to connect a smartphone

    Log shows like there is nothing to connect to.

    2007-05-22 10:52:51,363 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
    2007-05-22 10:54:47,784 INFO [main] [] sync - ZimbraSync service starting up
    2007-05-22 15:16:06,665 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
    2007-05-22 15:16:58,074 INFO [main] [] sync - ZimbraSync service starting up
    2007-05-22 15:25:47,171 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
    2007-05-22 15:25:57,214 INFO [main] [] sync - ZimbraSync service starting up
    2007-05-22 15:35:03,249 INFO [SIGTERM handler] [] sync - ZimbraSync service shutting down
    2007-05-22 15:36:52,967 INFO [main] [] sync - ZimbraSync service starting up

  6. #6
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    Yea, doesn't look like there's much in there.

    So if there isn't, then that means you signal is never even getting to the zcs server which would indicate a problem with the phone or connection.

    Also take a look at /opt/zimbra/log/audit.log and see if you see any sync errors in there.

  7. #7
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    Default Trying to connect a smartphone

    Strange indeed. Audit log shows nothing as well. The mobile device can surf to the page with IE for the Zimbra login. I wonder if it has a problem with :8080?

  8. #8
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    Well, everything kinda works through the soap interface, which in this case is 8080.

    You should contact support and see if they can help

    Good luck
    john

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