SSL connection cannot be established - Debug message: The server selected protocol version TLS10 is not accepted by clie

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abdullah.roman
Posts: 3
Joined: Mon Jul 31, 2017 12:40 pm

SSL connection cannot be established - Debug message: The server selected protocol version TLS10 is not accepted by clie

Postby abdullah.roman » Fri May 07, 2021 5:31 pm

Dear All,

getting the below error form zimbra desktop and also from the browser while try to log in: How can I disable TLS10 ?

SSL connection cannot be established
Debug message: The server selected protocol version TLS10 is not accepted by client preferences [TLS12]

Exception:

com.zimbra.common.service.ServiceException: error while proxying request to target server: The server selected protocol version TLS10 is not accepted by client preferences [TLS12]
ExceptionId:btpool0-22:1620407719636:f7f32202869f06a4
Code:service.PROXY_ERROR Arg:(url, STR, "https://webmail.impbdltd.com/service/soap/")
at com.zimbra.common.service.ServiceException.PROXY_ERROR(ServiceException.java:318)
at com.zimbra.soap.ProxyTarget.execute(ProxyTarget.java:139)
at com.zimbra.soap.DocumentHandler.proxyWithNotification(DocumentHandler.java:538)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequestWithNotification(ZcsMailbox.java:620)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:103)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:89)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:192)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:125)
at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:55)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: javax.net.ssl.SSLHandshakeException: The server selected protocol version TLS10 is not accepted by client preferences [TLS12]
at sun.security.ssl.Alert.createSSLException(Unknown Source)
at sun.security.ssl.Alert.createSSLException(Unknown Source)
at sun.security.ssl.TransportContext.fatal(Unknown Source)
at sun.security.ssl.TransportContext.fatal(Unknown Source)
at sun.security.ssl.TransportContext.fatal(Unknown Source)
at sun.security.ssl.ServerHello$ServerHelloConsumer.onServerHello(Unknown Source)
at sun.security.ssl.ServerHello$ServerHelloConsumer.consume(Unknown Source)
at sun.security.ssl.SSLHandshake.consume(Unknown Source)
at sun.security.ssl.HandshakeContext.dispatch(Unknown Source)
at sun.security.ssl.HandshakeContext.dispatch(Unknown Source)
at sun.security.ssl.TransportContext.dispatch(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at com.zimbra.common.net.CustomSSLSocket.startHandshake(CustomSSLSocket.java:90)
at com.zimbra.common.net.CustomSSLSocket.getInputStream(CustomSSLSocket.java:341)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:745)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:243)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeRaw(SoapTransport.java:381)
at com.zimbra.soap.ProxyTarget.execute(ProxyTarget.java:135)
... 34 more


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